Building Maintenance & Housekeeping Management System
THE PROCESS
- Tenant (or maintenance person) opens issue ticket on-line.
- Tenant may see other tickets opened by other tenants for same issue (i.e. Missing toilet paper, Too Hot/Cold, …)
- System sends SMS/TEXT message to responsible person (Maintenance, Housekeeping, …)
- Issue is assigned and tracked as a Task to responsible person
- Responsible person provides status update and feedback on mobile phone (Resolved, Pending, Ordered Parts, …)
- Status response immediately emailed to tenant
- Parts delivered, issue resolved and status updated
- Tenant receives “Resolved” status update via email
- Management staff reviews all tickets
ESyTenant is a subscription based “Facility Complaints and Services Requests Management System” to automate and manage the life-cycle of a tenant service request from issue origination, task assignment, resolution documentation, communication to trend analysis.
Eliminate Phone Calls
Eliminate phone calls and valuable time spent between tenant, management and staff to record and facilitate issues & complaints
Reduce Duplicate Complaints
Reduce recording of multiple complaints for same issue – Tenant sees other open tickets for similar issues
Automatic Task Assignment
Issues immediately assigned as task(s) to person(s) responsible for issue resolution
Task deliver to phone
Tasks delivered immediately to responsible person’s mobile phone as Text message with a hyper-link to the ticket